You have come through to this page from a website which is published by Domain Insure Pty Ltd (ABN 19 619 826 096) (Domain Insure) which is a subsidiary of Domain Holdings Australia Limited (43 094 154 364) (Domain) . Domain Insure is part of the Domain group of companies comprising Domain and its subsidiaries and joint venture entities (Domain Group).
In this policy, "us", "we" or "our" means Domain Insure or a member of the Domain Group.
This policy sets out:
When we arrange insurance for you, we ask you for information about you. This can include a broad range of information including personal information.
When used in this policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to):
We collect your personal information directly from you unless it is unreasonable or impractical to do so.
We do this in ways including:
We may also collect personal information from third parties about you including:
We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer experience. We provide the information that you provide us to insurers or intermediaries whom we ask to quote for your insurances and to enable them to decide whether to offer you insurance and if so, on what terms.
We may also collect, hold, use and disclose your personal information for the following purposes:
We may contact you by mail or electronically (unless you tell us that you do not wish to receive electronic communications). We will always give you the option of electing not to receive these communications and you can unsubscribe at any time by notifying us that you wish to do so.
If you do not provide us with some or all of the information that we ask for, we may not be able to provide, offer and administer our various products and services either to the same standard, or at all and we may not be able to provide you with information about products and services that you may want, including information about discounts sales or special promotions.
We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access, including by means of firewalls, password access and secure servers.
We maintain physical security over our paper and electronic data and premises, by using locks and security systems. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements
We hold the information we collect from you electronically in our client management system and in hard copy files. In some cases, your file is archived and sent to an external data storage provider for a period of time.
We do not sell, trade, or rent your personal information to third parties. We may disclose your personal information to:
However, we will take all reasonable steps to ensure that they protect your information in the same way that we do.
We may disclose personal information to external service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including the following our data hosting and Cloud-based IT service providers.
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete. If you wish to access or correct your personal information please write to Antony Mitchell – Phone: 1300 370 456, Email: firstname.lastname@example.org, Postal: Locked Bag 3004, Australia Square NSW 1215.
We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information.
In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
Domain Group collects data about your browsing activity on the Domain Group network. We may also use non-personal information that we collect about you on our network to identify you on third party websites where we have an arrangement in place to serve ads on those third party websites. We may also collect anonymous internet usage data from third parties.
One of the reasons we collect usage data is to display targeted advertisements or content on our network and also on third party websites. For that purpose, usage data may be collected and assigned to one or more pre-defined categories (for example “home buyer”).
If this infers a particular interest, a cookie is placed in your web browser which may determine the type of targeted advertising or content that you receive. We target advertisements and content in order to improve your user experience - so that you are served advertisements and content that we believe may be more relevant or useful to you.
Advertisements or content may also be "targeted" to users based on:
Other reasons we may collect anonymous usage data include:
We will not collect usage data or target advertisements based on the following market segments:
If we ever seek to target advertisements based on the above market segments, we will first obtain your express consent.
We will not create categories designed to target children under the age of 13 years (however, this does not prevent us from marketing children’s products to an adult audience).Third party advertisers purchase advertising products from us that enable them to target particular types of users of our network, for advertisements served both on our network and also on third party websites.
We may also collect anonymous data (which is not personal information) relating to your activity on our websites (including IP addresses) via cookies, or we may collect information from you in response to a survey. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. To the extent this information does not constitute personal information because it does not identify you or anyone else, the Australian Privacy Principles do not apply and we may use this information for any purpose and by any means whatsoever.
Your complaint will be considered by us through our internal complaints resolution process and we will try to respond and resolve our investigations within a reasonable period of time of you making the complaint.
By asking us to assist with your insurance needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Antony Mitchell – Phone: 1300 370 456, Email: email@example.com, Postal: Locked Bag 3004, Australia Square NSW 1215.